USE TERMS AND RULES
E-POE LICENSE AGREEMENT FIN-EST OÜ (hereafter Seller) and the customer who completes the order in the hyvatalo.deals e-shop and identifies itself by entering their personal data (hereinafter the Customer) by entering the order, entered into an Agreement for the use of this E-shop.
1. General provisions
2. PRODUCTS AND PURCHASE PURCHASES
2.1 The products in the e-shop are generally available in stock. Product images and description of the products shown in the e-shop. The products offered in the e-shop are sold to both individuals and legal entities.
The images of the products in the e-shop are illustrative and may differ from the actual products.
2.2. If any item is missing from the warehouse and the order can not be fulfilled, the Seller will contact the Client. In this case, it is proposed to replace a possible new delivery time or product with another product of the same price and quality. If the Subscriber does not agree with the new conditions, the order may be canceled and the money already paid will be refunded.
The length of delivery time of the product to be ordered depends on the presence of the goods in the manufacturer's store and the means of transport. To clarify the delivery time, please contact the firstname.lastname@example.org for the item you are interested in.
2.3 Purchasing Process Steps
2.3.1. Add products to your shopping cart
Select the right products and add them to the basket by clicking on the button "Add to Cart" (adding items to the basket does not oblige you to buy the selected products.) Continue shopping for the item as long as you have added all that is necessary. the quantities of products can be increased and reduced.
2.3.2. Logging in. In the case of initial purchase, the Customer may register as a regular customer (first name, last name, e-mail address, telephone number, delivery address, postal code, etc.). For each subsequent purchase, you only need to enter an email address and a password.
The data is required for billing and delivery of goods. The data provided by the Client is deemed to be confidential and is not communicated to third parties except for the delivery of goods and in other cases prescribed by law.
The contracting authority undertakes to present the correct data necessary for the execution of the order. The Seller is not responsible for any failure to comply with the order or any consequential consequences resulting from incorrect information provided by the Contracting Authority.
2.3.3. Delivery of goods. You can choose between the following delivery methods:
1. DPD transport.
2.3.4 Payment and order confirmation.
1. Payment by bank transfer.
After confirmation of the order, the program sends an invoice to the e-mail address on the order page as well as the invoice payment.
2. Bank link
3. Credit card.
If the payment has not been received for the order within the above days, the order will be canceled, unless agreed otherwise.
(if the message did not reach the Customer, check the email program for the spam / junk folder).
3.1. The seller has the right at any time to change the prices of products sold in e-shop.
3.2. If the Seller has changed prices in the E-shop after submitting and paying for the order by the Contracting Authority, the ordered products delivered to the Contracting Authority will be delivered at current prices. Neither the Seller nor the Client has the right to claim compensation for the difference.
4. DISTRIBUTION AND SUPPLY
4.1 Goods will be issued after receipt of cash within 2-4 business days.
In case the product ordered by the Customer indicates that the delivery of the product within the allowed time period is not possible, we will inform the Contracting Authority (by telephone or by e-mail) as soon as possible. In addition, we will inform you of the time limit for the new delivery. In case you lose interest in the product due to a longer delivery period, the Customer has the right to cancel his order. The paid amount will be refunded.
The seller delivers the product (s) to the address specified by the buyer for the purchase. The contracting authority guarantees receipt of the goods within 7 working days.
5. CANCELLATION OF THE ORDER AND RECOVERY OF THE PRODUCT
5.1. The Customer has the right to return 14 days after the delivery of his order and return the products purchased by sending a corresponding notification to the email address at email@example.com. Be sure to include a sales invoice number, your current account number and contact details. Returned product must be in the original packaging and may not be used or otherwise damaged. If the order is canceled, the amount paid for the purchase to the Purchaser is returned immediately to the bank account indicated by the Client with delivery of the goods. The cost of returning the product shall be borne by the Purchaser.
6. PERSONAL DATA AND THEIR USE
6.1. The Client gives clear and informed consent to the Seller for the processing of his / her personal data.
6.2. The personal data communicated to the Seller entered by the Customer upon submission of the order shall be entered in the customer register and used for the provision of the sale service and the provision of the goods to the Contracting Authority.
6.3. The source of personal data is the creation of a customer relationship in the registration of an order in the e-shop.
6.4. Personal data subject to registration includes the Customer's order (first name, surname, e-mail, street, house, apartment number, postcode, town or city, country, telephone number, year of birth, delivery method, payment method used, acceptance of E-store Subscription Agreement by sending solicitations via e-mail address , information entered as a free text).
6.5. The seller undertakes not to transfer the registered personal data to unauthorized persons, except in cases prescribed by law.
6.6. The contracting authority has the right to control personal data relating to itself as well as to modify or remove information from the register.
6.7. The Client gives the Seller the consent to send an order confirmation to the e-mail address entered upon submission of the order.
6.8. The Subscriber gives the Seller the consent to send the Selling Suggestions to the entered e-mail address when submitting the order, if the Customer has indicated the respective consent on the registration page with the check mark.
7. CONDITIONS OF USE
7.1. Access to the terms and conditions specified in the Service Agreement is mandatory for the Contracting Authority.
7.2 When submitting an order "Please confirm your order by clicking on the" Confirm order "button, the Client agrees to understand the terms and conditions of the Service Agreement, understand and agree to the terms and conditions of the Service Agreement.
8. PROCEDURES FOR CLAIMING DISCRIMINATION
In these unconfirmed issues, these issues are governed by current legislation. Disputes between the Customer and the Seller will be settled by negotiation. If the agreement is not reached, the customer has the right to address the Consumer Protection Board or the court.
8.1 In the case of a product purchased in an e-shop, the Seller is required to be responsible for non-compliance with the contract conditions found on the product within two years from the delivery of the product to the Purchaser (Section 218 (2) LOA).
8.2 In the event of a shortage of the Product, the Contracting Authority must notify the Seller within two months, or submit a claim (§ 220 (1)).
8.3 The contracting authority may file a complaint in any form. However, it would be advisable to submit a complaint to the Customer immediately (written reproduction form) (Section 19 (1) of the TKS).
8.4. In the complaint form (e.g. e-mail) written or reproduced in writing, please indicate:
1. Name and contact details of the contracting authority;
2. date of complaint;
3. lack of product or service;
4. requirement for the trader
5. reference must be made to the completion of the transaction or the document certifying the guarantee or to attach a copy to the complaint.
8.5 The Seller shall acknowledge the receipt of the complaint filed by the Contracting Authority in a written or reproducible format in the same form.
8.6 The Seller shall comply with the Consumer Protection Act to respond to a complaint filed by the Contracting Authority in writing or in writing for a period of 15 days.
8.7 If the Seller is not able to respond to the consumer's complaint within 15 days, he must notify the Contracting Authority in writing, justify the delay and set a new reasonable deadline.
8.8. If the Seller dismisses the claim or partially dismisses the claim, he / she must explain this to the consumer in writing.
8.9 If the Seller fails to fulfill his promise to resolve the complaint within the time limit, he is deemed to have refused to settle the complaint
8.10 The expertise is carried out by the Hyvatalo or the company that manufactured the product for the existence and the cause of the defect.
8.11. An additional expert assessment fee to be carried out at the request of an independent expert client, if the client is not satisfied with the results of the expert analysis carried out by Hyvatalo
8.12. Complaints may be filed for product and installation errors
8.13. The period for submission of complaints will start on the date of purchase of the goods
8.14. The claim is based on a sales invoice.
8.15. The claim is not in dispute unless Hyvatalo proves that the defects in the goods are due to the fault of the consumer.
8.16. If the production of the underlying product is terminated, Hyvatalo reserves the right, with the customer's consent, to replace the product with the equivalent.
8.17. Warranty repair and warranty conditions.